Call US +1-972-200-5516 today
Login|Signup
CLIENT FAQ
What is Outsource.com?

Outsource.com is a secure, online marketplace where individuals and businesses can safely and easily outsource their projects, while saving time and money. As a client on Outsource.com, you will be able to post jobs; Outsource.com will find the best company and find solutions for your business or individual needs. You can work on refundable projects and freelance projects by funding milestones and, once completed, release the funds.


Getting started is quick and simple.

  1. Post your job
    Make it a point to articulate your goals, highlight key elements, and emphasize the skills necessary to complete the job successfully. An effective job post with clear goals is your key to success.
  2. Create an account
    Enter your name and email address so that we can contact you with a quote.
  3. Begin receiving proposals
    The best agency or group of freelancers will be introduced to you in order to start your project. If the agency or group of freelancers is not a good fit for your job, we will search for another choice. We do understand that not every agency is a great fit, and that is why we allow clients to work with multiple agencies. By using our project management tool, CaseCamp, we would be making sure that everyone is in sync at all time.

Outsource.com connects you with experienced freelancers or agencies who will provide you with business solutions. All you need to do is sign-up, post details about a job, and complete a 30-minute call with an Outsource.com agent. From here, you will get in contact with top talent.

Note: We will also set up a payment plan to help you fund the project.

Outsource.com is a smarter and easier way to outsource your projects and find an agency or freelancer who fits your needs. Our goal is to provide you with the highest quality of service so that your project is completed successfully and on time (within and below budget and ahead of schedule). We evaluate freelancers and agencies thoroughly before introducing them to you.

As a client of Outsource.com, you will have access to a variety of innovative tools to keep the hiring process simple and easy. Many organizations face the issue of finding reliable engineers, designers, and other specialists. At Outsource.com, we leverage smart infrastructure and a rigorous screening process to curate the best talent the world has to offer. In a typical Outsource.com engagement, in almost all cases we will introduce you to candidates within 24 hours, and 90 percent of our clients hire the first candidate we introduce. Out of the 100,000 agencies and freelancers available, we have 1000 agencies and freelancers registered in our network – we have chosen the right ones!

It is free to sign up with Outsource.com. If you decide to hire any of our suggested freelancers or agencies, there is a 15 percent service fee added to any payments sent. Also, there is a $25 per month charge added for the Casecamp.com project management tool. The service fee covers transaction costs, hosting feeds, disputes, and assistance. Also, the fee helps us in our work of providing the best possible experience for you to hire and pay freelancers or agencies on the site.

Below is what Freelancer or Agency is charged:

Increase Visibility
Featured Profile
Freelancer or Agency
Win More Jobs
Video Interview
Connects
Additional Connects
Payment Protections and More
US ACH WithDrawal Charges per transaction
International WithDrawal
Service Fee
Silver
Free
Freelancer or Agency
0
5
$50 or $100 ( $1 per connect)
$1
$5
15.0%
Gold
$20 / month
Freelancer Only
0
20
$25 or $50 or $100 ( $1 per connect)
$1
$5
8.25%
Platinum
$100 / month
Agency Only
2
75
$25 or $50 or $100 ( $1 per connect)
$1
$5
5.0%

* Our commitment is to get, 2 video interview per month, if we fail to do so 10 connect per failed interview will be added to your account.

If your project is not going as well as you planned, it may be time to rethink the outcome.

  1. Communicate with your freelancer or company.
    It can be difficult to strictly communicate via email. Sometimes a simple phone call can be the solution to an ongoing issue. Schedule a phone call or a video chat with your freelancer so you can reiterate the goals of the project and make sure you both are on the same page.
  2. Follow your instincts.
    As we mentioned before, you are the only person who knows exactly what is needed for the project to be successful. If those goals are not being met or if you don’t feel that your freelancer or agency is giving the project their best effort, you need to act quickly. There is a large pool of many other freelancers and agencies who are willing to work hard and make sure the job will be completed.
  3. File a dispute.
    If you have done the best that you can to communicate with your freelancer or agency, and neither party is coming to a conclusion, you can file a dispute. To do so, go to the dropdown option of Actions for the relevant job and click “Dispute the job".
  4. Get 100% refund.
    You may reserve the right to refuse to pay if your job is not completed on time. Just put in the refund request within the same week [it is not clear here which week you are talking about – the same week of what?] and no later than that. For non-refundable jobs [you should define what a refundable job is], you can simply not release the funding unless the work is completed [what does it mean to release funding? Things have to be explained more I think]. Once the job is completed, you must release the funding.

Outsource.com offers a vast pool of talented freelancers and agencies, who can help you with your business needs. Whether you need support for a long-term or short-term job, our freelancers and agencies are experienced and eager to begin working. Their skill and specializations include but are not limited to:

  • Web developers
  • Content writers
  • Graphic and web designers
  • Data entry and SEO experts
  • Application developers
  • AI and machine learning experts
  • ALEXA coders

We screen for computer language skills, personality, domain-specific knowledge, and a high level of professionalism. Approximately 3 percent of applicants pass the screening process for freelancers and agencies. For developers, we review sample code, algorithmic skills, and CS fundamentals. For designers, we conduct in-depth portfolio reviews, check design fundamentals, and test design skills in real-time. For finance experts, we review past project experience, sample outputs, business analysis skills, and consulting fundamentals. We match all candidates with senior Outsource.com domain experts for every interview, and all applicants complete a test project to demonstrate life proficiency with a project similar to what they would work on in a typical engagement.

Once we assign a freelancer or agency, you will be able to set milestones and send an offer to the freelancer or agency. The freelancer or agency can accept or decline the offer, or ask for revisions. If they ask for revisions, you will be able to make updates to the offer and resend it. Once the offer is accepted by the freelancer or agency, they will be officially hired by you and will begin working for you hourly.

If you are doing a fixed project, the freelancer or agency assigned to you will be able to begin the work. If there are changes and you need another freelancer or agency, you will have 30 days to change your freelancer or agency.

By the time the freelancer or agency accepts an offer, both parties have agreed to the terms outlined in the contract. The freelancer will begin to work on the project and any payment methods, hourly or fixed.

Pay rates for all freelance or agency work can vary based on work experience, technical skills, specializations, and overall experience. So how do you if the freelancer or agency is charging you a fair rate? (don’t indent things like it is here; I just couldn’t get things to align more to the left…Keep the indents as you have it now…)

  1. Look at the freelancers’/freelancer’s or agency’s portfolio.
    How much experience does the freelancer or agency have? Does the portfolio offer quality work? If so, the job may require a higher rate of pay.
  2. How difficult is the job?
    Do you need to hire someone that has a specialized skill? Is this a short-term or long-term position? How large is the workload? These factors, and many others, may cause the pay rate to fluctuate.
  3. What is the market rate?
    There are many websites that offer a pay scale for similar work. Check these and determine your rates from there.

Outsource.com hosts a payment system wherein clients can pay freelancers or agencies for the work that is completed on Outsource.com .

How the payments are processed depends on whether the job is set up at a fixed price or at an hourly rate.

For fixed-price jobs, the client is able to divide the project into separate milestones (fund escrow and release escrow) and deposit funds for each deliverable.

The payments are held by Outsource.com until the work is completed and the client give permission to release the payments. For hourly work, the freelancer or agency will use our time management software.

A timesheet will be sent to the client daily and the client will be charged for work completed by the freelancer or agency during the previous week.

Outsource.com accepts ACH, all major credit and debit cards, and PayPal to pay for work provided by freelancers and agencies. You will be asked to enter a payment method the first time you send an offer to a client You can update your payment method anytime in the section labeled Account Information.

We assign projects in our Casecamp.com tool which monitors projects daily. Also, Outsource.com account managers ensure that status reports are sent weekely to clients in order to ensure that the work is being completed to your satisfaction. For hourly jobs, the freelancer or agency will enter a short description whenever adding hours worked.

Once the last scheduled payment has been completed, you can close the job on the project page. Any outstanding funds that are owed for a job will still be paid to the freelancer [how?]. This will prevent the freelancer or agency from entering extra hours given to the job and will allow you to leave a review for the freelancer or agency.

Once your offer is sent to the freelancer or agency, and they accept, the first milestone will be automatically funded. This is why payment information must be given before the quote is sent to the freelancer or agency.

Changing your password is simple and hassle-free. Once logged into your account, go into your Account Info.

Choose the Password Settings tab and a link with instructions will be sent to your email.

If you are locked out of your account, please go to the login page and click the link that says Reset Password. From here, we will send you an email with a link to reset your password.

If you are not satisfied with the emails you are receiving [what types of emails are they receiving? This is not clear.], you can customize your email preferences. To do so, go into the section Account Info, choose the tab labeled Email Notifications [this should be Email Notifications, not Email Notification], and then customize the emails you receive.

If would like to deactivate your account, please email us at support@outsource.com with the email address that is associated with your Outsource.com account, and we will take care of the deactivation. You can also email us about any issues you are having with your account.

Other clients, freelancers and agencies will not able to view your account. Once a job has been posted, a freelancer or agency will be able to see your first name along with the first initial of your last name. Also, the freelancer will be allowed to contact you only through Outsource.com.

We take your privacy seriously, so we do not display any of your personal information publicly. In order to see what information is displayed, you can click the button View Job displayed in your folder called My Jobs. You will see what the freelancer or agency sees. If you would like to change the information displayed, you can update your account settings or contact us at support@outsource.com.

Outsource.com gives you access to your settings for account privacy so that you can choose what to display to freelancers and agencies.

You can have peace of mind knowing that Outsource.com does not sell or share your personal information. Please see our Privacy Policy for more information as to what information is shared and which will not be.

Currently, we have experts from over 100 countries, and most are located in the Americas, Asia and Europe.

The majority of work is completed remotely from experts’ home offices or a co-working space. Refundable experts work from Dallas, Texas. We have a team of 200 coders to ensure that projects are completed on time and with high quality.

If this is a requirement, we can work with you to relocate an individual or team for a period of time.

We take measure to ensure experts are available and reliable. However, in the unlikely case that a problem arises, Outsource.com will credit back the time billed to the client.

It is definitely possible to make arrangements and establish an agreement that is mutually beneficial for Outsource.com and client?

The client. Outsource.com’s business is connecting world-class experts to clients; we do not own intellectual property. Our contracts state that all work created by an Outsource.com expert is the property of the client.

Outsource.com enters into agreements with every member of the talent network [what is the talent network? The experts you have hired?]. Through these agreements, Outsource.com obtains ownership of the work created by the experts who work for you.

We then provide you with the intellectual property for the work that the Outsource.com talent creates for you under our client agreement. [This does not make sense? Outsource.com owns the work but not client does not? This is not entirely clear?] This arrangement has worked well for our clients for many years.

However, if you would like the expert into a direct agreement with you to allow for a direct transfer of intellectual property, we can work with you to allow for this.

Developer:
$45/hour

Designer:
$50/hour

Finance:
$100/hour

But this needs to be defined more (refundable job – it is not laid out clearly on the website)

It depends on the specifications, design, or idea. We will ensure to define all the use cases, specifications, and design requirements, and provide a quote for work from the freelancer or agency.