Frequently Asked Questions about outsourced accounting solutions
Getting started with outsourcing
Frequently Asked Questions about outsourced accounting solutions
Getting started with outsourcing
Frequently Asked Questions about outsourced accounting solutions
Getting started with outsourcing
Think of prepaid hours as an hourly wage for a part-time or temporary employee — the number of hours needed should be roughly equivalent (but significantly more cost effective!). We can help you determine how many hours your accounting team will need on a regular basis. Please get in touch and we’ll be able to discuss your needs and make a recommendation that works for you. The number of hours in your plan can always be adjusted the following month if needed.
Need just a little more work done this week than your normal plan covers? You can prepay for the additional hours you need at a discounted rate that is determined by your service tier. If you choose not to prepay for add-on hours at your discounted rate, you can still submit work beyond the scope of your plan and be billed at the Pay As You Go rate. Need a little more work done on a regular basis? Consider upgrading your plan for the best overall rate.
Any unused plan hours for the month will be automatically added to your available plan hours for the following month. Plan hours are used before rollover hours. Rollover hours will be used once you are out of plan hours. Rollover hours expire at the end of the following month.
Unused Package or Contract Plan hours rollover to the following paid month and expire at the end of that month. If you cancel your Package or Contract Plan, unused hours expire when the next month’s payment would be due.
Add-on hours for our Contract Plan subscribers are significantly discounted compared to our Pay As You Go rate. If your firm has an ongoing workload that warrants adding multiple full-time employees, multiple contracts will always save you more expense than add-on hours.
Cancel at any time with 30 days notice by calling customer service or getting in touch at hello@outsource.com. Continue to use the service until you run out of prepaid hours or until the next month’s payment would be due, whichever occurs first.
Cancel at any time with 30 days notice by calling customer service or getting in touch at hello@outsource.com. Continue to use the service until you run out of prepaid hours or until the next month’s payment would be due, whichever occurs first. Used Contract Plan months will be reverted to the higher Package Plan rate, which could potentially increase the amount you owe, but you will never pay more for this Contract Plan option than the Package Plan rate, making it an easy and risk-free choice to upgrade to the Contract tier whenever your workload warrants it.
If you ask to be reimbursed for unused Package or Contract Plan hours, used hours will be reverted to the higher Pay As You Go rate, which could potentially increase the amount you owe.
We have a team of skilled agents that will take on your projects as and when necessary. Because many accountancy firms outsource to us, your small projects can be completed at a cost in line with bulk rates. Our network of agents work remotely and can take advantage of the lower cost of living in other areas, whilst being fairly compensated with salaries that are competitive locally. Outsource.com passes this value on to you.
Fill out our contact form, and one of the team will be in touch to
discuss your outsourcing requirements. Together, we can
identify which services you need, and who’s best-placed to
deliver them for you. We give you a price upfront, so you know
exactly what you’re paying.
We connect you with the team member/s, set you up with an
account on our task management platform, and you can upload
your first job.
Our task management platform offers a chat and calling function, so you can maintain a direct line of communication throughout the service platform, and you can upload
Our permanent, managed team based in India and Mauritius takes care of the work – not a middleman or outsourcing agency. Our staff have expertise in bookkeeping, accounting, payroll, corporate finance, and general business support. Once we’ve discussed your service needs, we’ll introduce you to the person or people delivering them.
We work with accounting and bookkeeping practices, as well as small businesses in the UK. Our services aren’t industry-specific – but our team has plenty of experience working across sectors such as…
After your initial consultation with us, we’ll set you up on our secure, cloud-based task management platform. You can upload the task file in a range of formats –
CVC, PDF, or DOCX
. Once submitted, you can see the status and activity on the task page. You’ll get a notification when the task is complete, and you’ll be able to download the completed version. No lengthy email chains or multiple document types required
Our team uses industry-leading software, including
● X
● X
● X
If there’s another software provider you’d rather we use, just let us know—we can likely accommodate it
We offer custom pricing for all of our clients—because no two are the same. For ad-hoc support, you can pay per hour. For ongoing help, you can pay a fixed monthly price (billed monthly). For large and more complex financial needs, we can…Work together to find a pricing model that suits you best. Talk to one of our team today for a bespoke quote based on your unique requirements
No—you pay for our team’s time, and nothing else. The platform is free to use. And payments are collected by monthly direct debit, with no additional charges
All costs and timelines are agreed upfront, so you won’t receive any unexpected surprises from us. We know outsourcing can be a worry, which is why we make it as transparent as possible.
A monthly direct debit. Invoices are issued based on the services selected and hours used.
No. We work on a monthly basis, which means you pay for the services required each month. These services can be scaled up or down as you need—just let us know your requirements for the next month ahead of the 1st. E.g. –
If you need to add financial planning services to your existing bookkeeping services in April, let us know in March.
No. We work on a monthly basis, which means you pay for the services required each month. These services can be scaled up or down as you need—just let us know your requirements for the next month ahead of the 1st. E.g. –
If you need to add financial planning services to your existing bookkeeping services in April, let us know in March.
Our platform is…to ensure data is safe and confidentiality is maintained.
We ask that accounting and bookkeeping practices white-label
client data before handing it over to us, to protect
confidentiality
Yes. Check out our privacy notice to see how we handle
personal data. If you have specific questions about data
protection, our team will be happy to talk through our security
and privacy practices
If our team doesn’t get things right the first time, we’ll rework
the deliverables a second time, free of charge.
protection, our team will be happy to talk through our security
and privacy practices All our clients are responsible for reviewing work delivered by
Outsource.com for accuracy—especially before submitting it to
the relevant tax authority.
Our team is qualified, experienced, and practised in UK tax
regulations. But final responsibility rests with our clients, and
our team cannot be held accountable for compliance
No—this responsibility rests with you. Our team can support
you with accurately preparing tax returns, ready for
submission. But it’s up to you to review them for accuracy and
submit them to HMRC or the relevant tax agency.
If you have last-minute payroll changes, notify us through the
platform. We’ll update payroll within 24 hours of receiving your message (provided it’s sent on a business day).
Of course. Please let us know which services you’d like to
increase or decrease for the following month before the 1st.
E.g
If you want to add tax return services in December, let us know
before the end of November
Work is scheduled every month, so new services can be added
for the following month. Most changes can be made within a
few days, but this depends on the complexity of your
requirements. Talk to one of our team, and we can give you an
accurate estimate for adding or removing services
Our team in India and Mauritius is fully managed, and fully
qualified. Our team members have achieved certifications
including
● X
● X
● X
Our founding team is based in the UK, with offices in London and Manchester and you can pick up the phone to us anytime
on 020 4572 1551.
Some outsourcing services lack transparency, reliability, and
quality. It’s understandable why businesses might be reluctant
to outsource critical finance tasks. But done properly,
outsourcing can give businesses precious hours back every
week. That’s what we’re doing at Outsource.com
Fill in our contact form or call us on 020 4572 1551
Plug the talent gap with outsourced accounting services
Outsourcing finance tasks should make you more efficient – not slow you down. Our team of qualified finance professionals have the skills and knowledge to take care of everything from bookkeeping and tax preparation to corporate financial planning. Freeing you up to do high-quality work in your practice or small business
We’ve already sourced the right talent for you. Get in touch to meet them, and see how we can support you
Plug the talent gap with outsourced accounting services
Outsourcing finance tasks should make you more efficient – not slow you down. Our team of qualified finance professionals have the skills and knowledge to take care of everything from bookkeeping and tax preparation to corporate financial planning. Freeing you up to do high-quality work in your practice or small business
We’ve already sourced the right talent for you. Get in touch to meet them, and see how we can support you.